FAQ

Last updated: September 14, 2026

This page sets out current store practices in clear terms.

How long does delivery take?

Orders normally require 1–2 business days to process, followed by an estimated 4–6 business days in transit.

Can I return or exchange an item?

Yes. Defective and non-defective returns and exchanges are accepted for new products when requested within 30 calendar days after delivery. A non-defective return must be new, unused, and in its original condition.

How is a return sent?

After approval, mail the item with the free prepaid return label included in the package. No restocking fee applies.

When is an approved refund started?

The refund is processed and initiated to the original payment method within 10 days; financial-provider posting can take longer.

For assistance, use our Contact Us page.